FixHero respects your privacy. This Policy explains what we collect, how we use it, and your choices. This website facilitates bookings for an independent appliance repair Technician.
Information We Collect
- Contact Data: name, phone number, address you optionally provide.
- Booking Details: appliance type, issue description, preferred timing.
- Technical Data: IP address, device/browser info, pages viewed, and similar logs.
- Communications: call and SMS metadata related to scheduling and updates.
How We Use Information
- To process your booking and connect you with the Technician.
- To contact you with service‑related calls or texts (scheduling, arrival, updates). Msg & data rates may apply. Reply STOP to opt out.
- To maintain site functionality, prevent fraud/abuse, and improve the service.
- To comply with law, legal process, or enforce our Terms.
Sharing of Information
- Technician: we share necessary booking details so the Technician can contact you and perform the service.
- Service Providers: vendors that help us operate the site (hosting, messaging, analytics). They must use data only to perform services for us.
- Legal/Compliance: if required by law or to protect rights, safety, or property.
Sale/Sharing of Personal Information
We do not sell or share your personal information as those terms are defined by California law. If we later enable advertising/retargeting, we will update this Policy and provide appropriate opt‑outs.
Data Retention
- Contact & booking data: up to 24 months after your last interaction, unless we need it longer for legal reasons.
- Logs/analytics: up to 12 months.
Your Choices
- Opt out of texts at any time by replying STOP. For calls, ask us to update your preferences.
- You may request access or deletion of your data using the contact details below.
California Privacy Rights
- Right to know/access, delete, and correct certain personal information.
- Right to non‑discrimination for exercising your rights.
- How to submit: email or call us using the contacts below. We may need to verify your request.
Security
We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.
Children
This site is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Policy. The “Last updated” date will reflect the latest version.
Contact Us
This template is provided for convenience only and is not legal advice. Consult your attorney to tailor it to your business.